When you purchase software from us, we will occasionally contact you. This article describes the communications you can expect, and choices for delivery.

We will contact you with the following information:

• Authorization Letter
  • Provides the permanent authorization code for a license.
  • Sent when payment is processed and a license entered in our records.
  • May also be sent when a license is transferred.
• New Release
  • Provides the permanent authorization code and media for a license.
  • Sent automatically as new releases occur, when a license is under maintenance.
• Maintenance Renewal
  • Notifies you when maintenance is about to expire.
  • Sent in the first week of the month preceding the month in which maintenance services coverage for a license will expire in the following month.
  • At your request, we will include an invoice with the Notice.
• New Release Not
  • Notifies you when a new release is available, but which could not be sent.
  • Sent as new releases occur, when a license is not under maintenance.
• Invoice
  • In response to a request by you.

There are two settings that affect how we deliver materials to you: communications preference and media type.

Each customer record contains a communications preference field:

• *MAIL
  • Materials are sent by postal service.
• *EMAIL
  • Materials are sent by email, typically as a PDF document.

Each System i record contains a media type field:

• *NONE
  • Software is downloaded from our web site www.gumbo.com at your convenience.
• *CDROM
  • Software is delivered on a CDROM. These are of course difficult to email so we will mail them even if your preference is *EMAIL.